Refund policy

We want you to love what you buy from us. If something isn’t right, we’re here to help. Please read this Refund & Return Policy carefully before placing your order.

1. Return Eligibility
You may request a return if:

• The item is unused, in its original packaging, and in the same condition as received

• The return request is raised within 3 calendar days of delivery

• A complete unboxing video is provided showing the issue clearly (damage, defect, or wrong product)

Returns without video evidence or outside the return window will not be accepted.

2. Non-Returnable Items
The following items are not eligible for return:

• Items marked “final sale” or “non-returnable”

• Personal care, health or hygiene-related products once opened

• Perishable goods or fragile items such as candles or wax-based products

• Customized, made-to-order, or digital products (unless defective)

3. Return Process
To request a return:

• Contact our support team at shrihitradhaenterprises@gmail.com within 3 days of delivery

• Include your order number, reason for return, and the unboxing video

• Once approved, we will guide you on the pickup or self-shipping process

Return Shipping & Fees:

• Return pickup may be available in select locations. Otherwise, the customer must self-ship.

• A Rs. 100 return and restocking fee applies to all accepted returns and will be deducted from the refund amount.

4. Exchanges
We offer exchanges in the following situations:

• The product is defective, damaged during shipping, or the wrong item was sent

• Size-related exchanges for eligible products (subject to availability)

Conditions:

• Exchanges must be requested within 3 days of delivery

• Only one exchange per order is allowed

• A Rs. 150 exchange handling fee may apply for size-based exchanges

5. Refunds
Once the returned product is received and inspected, you will be notified of the approval or rejection. If approved:

• Refunds are processed to the original payment method within 8–15 working days

• For COD orders, refunds will be issued via bank transfer or UPI

• Shipping charges (if any) are non-refundable

Refunds will not be issued if:

• The item shows signs of use

• The original packaging is missing

• The unboxing video is not provided

• The return is rejected after inspection

6. Order Cancellations
Orders can be cancelled before they are shipped. To cancel, contact us immediately at shrihitradhaenterprises@gmail.com or +91 9625129763.

Once shipped, cancellation is no longer possible. Refunds for prepaid cancellations will be processed within 1–2 working days. Repeated cancellations may result in account restrictions.

7. Damaged, Incorrect, or Missing Items
If your order arrives damaged, has missing items, or you receive the wrong product:

• Contact us within 24 hours of delivery

• Provide a clear unboxing video showing the issue

Without the video, replacements or refunds cannot be issued.

8. Contact Us
For any questions, return/exchange requests, or order issues, you may reach us at:

Shri Hit Radha
Customer Support Email: shrihitradhaenterprises@gmail.com
Phone/WhatsApp: +91 9625129763
Business Hours: Monday–Saturday, 10 AM to 6 PM (excluding holidays)